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MS Technology Service

Technical Support

FTSE (Feelanet Technical Support for Enterprise)
is a technical support service for Microsoft technologies and products.
TSE

Microsoft
Technologies & Products

FSE

Incident
Resolution

FTE

Techincal
Training

FTS

Customer Service
Center

Service Components
Preventive Inspection
Periodic Report & Meeting
System
Configuration Analysis
Regular inspection
System Security
Analysis
Training
& Consulting
Assignment
Elicitation
Operational
Know-How Database
Rapid Incident
Handling by Expert
Event Log Analysis
Issue Resolution
24/7 Support
Support All Microsoft
Technologies & Products
Service Features

Feelanet supports system operation through extensive field
experience and customized training from technical experts.

Customer Management
  • TAM(Technical Account Manager) Assignment
  • Regular Inspection & Reporting
  • Windows Upgrade & Patch Management
  • Provision of Technical and Educational Information
  • Technical Support Plan Consultation
  • Provides Incident Handling Report
  • Technical Support History Management
Technical Support
  • Online Technical Support
  • Onsite Technical Support
  • 24/7 Emergency Assistance
  • Microsoft Premier Support Escalation
  • Emergency Failure Handling Service
  • Provides Microsoft Hot-Fix
  • Consulting Service
Training
  • Famous Training Center Group Training
  • Feelanet Training Room Group Training
  • Onsite Training
  • Customized Seminars
Service Target
Service Process
Microsoft provides technical support service in case of problems with Microsoft products and technologies or when analysis by Microsoft is required.
Benefits

The company's competitiveness is strengthened
by implementing stable IT services.

Systematic support by

customer-specific roadmap

System performance management

service through regular visits

Thorough

proactive service

Service that fits the scale

of customer's system

Technical training service through in-house

and cooperative training centers

Diagnosis & analysis service by

professional consulting group

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